Frequently Asked Questions

Do you have any questions about our cleaning services?

Find all the answers you need in our Frequently Asked Questions (FAQ). We have gathered here the most common inquiries to provide you with clear and precise information about our services.

Simplify your cleaning experience with our comprehensive FAQ and feel free to contact us for any additional questions!

Do you use harsh chemicals for fabric cleaning?

No, we use eco-friendly and environmentally safe cleaning products that are safe for you, your family, and your pets.

What is the recommended frequency for carpet cleaning?

We recommend professional carpet cleaning every 24 months, provided that your carpet is regularly vacuumed.

How can I get a quote for cleaning my carpet?

You can get a free quote by contacting us by phone or filling out our online form. We will respond to you as soon as possible.

Are your cleaning services available outside of office hours?

Yes, we offer flexible appointments, including outside of office hours, to accommodate your schedule.

How can I be certain of the professionalism of your cleaning company?

At our company, your trust is of utmost importance. We want to assure you that we are a reputable and legally established business. Indeed, we are duly registered with the Chamber of Commerce and we have a Liability Insurance (RC),

How do you remove stubborn stains from carpet fabrics?

We use advanced cleaning techniques and special stain removers to remove stubborn stains while preserving the color and texture of the fabric.

Can I have my carpet cleaned directly at my home?

Yes, absolutely! We exclusively offer a home cleaning service for convenience and to save you any hassle. Your cleaning professional will come to your home with all the necessary equipment to perform a thorough and deep cleaning of your rug without having to move them.

In which regions do you provide your cleaning services?

We are delighted to be able to offer you our cleaning services in a wide range of regions. Our area of operation covers French-speaking Switzerland, including the entire canton of Vaud, Fribourg and Neuchâtel.

How long does it take to clean my carpet or rug?

The duration of the cleaning will depend on the size and type of furniture, but we work efficiently to minimize intervention times.

Are the cleaning treatments safe for delicate fabrics?

Yes, we adapt our cleaning methods according to the type of fabric to ensure a deep cleaning without damaging delicate materials.

Do I need to move my furniture before cleaning?

We recommend moving small objects and fragile items, but we will take care of moving heavy furniture before starting the cleaning.

Carpet cleaning can eliminate unpleasant odors?

Yes, our deep cleaning techniques are effective in eliminating unwanted odors, leaving your furniture fresh and clean.

Can I use household cleaners for my carpet?

We recommend avoiding household cleaners as they can damage the fabrics and cause additional problems. Opt for professional cleaning for optimal results.

What precautions should I take after cleaning my carpet?

We recommend allowing the carpet to dry completely before using it again. Avoid direct exposure to sunlight during drying.

Are your cleaning services covered by insurance?

Yes, we are fully insured to cover any damages during our interventions.

Do you offer discounts for cleaning multiple items?

Yes, we offer discounts for cleaning multiple rooms or items.

How can I maintain my carpet between professional cleanings?

Regularly vacuum the dust and debris, and wipe/absorb accidental stains immediately using absorbent paper to prevent them from setting in.

How can I schedule an appointment for carpet cleaning?

You can schedule an appointment by calling us directly or using our online form on our website.

Feel free to contact us if you have any other questions or to schedule your carpetcleaning today!

How do you treat urine stains left by pets on carpet?

We use special cleaners and odor elimination techniques to effectively treat urine stains. Our products neutralize odors and remove stains while preserving the integrity of the fabric.